Privacy Policy

Last updated: August 6, 2026

Apex Air, Heating & Electric ("Apex," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (apexgeneralinc.com), how we use it, and the choices available to you.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, phone number, email address, and service address when you request a booking or contact us through our online scheduler.
• Cookies and similar technologies — our site uses cookies for essential site functionality, and, where you consent, for analytics (understanding how visitors use the site) and marketing (showing relevant ads). You can manage these preferences anytime using the "Privacy" tab on the left side of the screen.
• Booking and scheduling data — our online scheduler is powered by ServiceTitan, a third-party field service management platform. When you book an appointment, the information you provide is collected and processed by ServiceTitan on our behalf. Please refer to ServiceTitan's own privacy practices for details on how they handle this data.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage service appointments
• Communicate with you about your service request, including confirmations and reminders
• Respond to inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

3. Cookies

Our site uses the following categories of cookies:

• Essential — required for core site functionality, including our online booking system. These cannot be disabled.
• Functional — help us understand usage patterns so we can improve site performance.
• Marketing — used to show relevant advertising for Apex on other sites.

You can review and change your cookie preferences at any time using the privacy settings widget available on every page of our site.

4. Third-Party Services

We work with third-party service providers to operate our business and website, including:

• ServiceTitan — for online appointment scheduling
• Hosting and infrastructure providers that help us keep our website online and secure

These providers only receive the information necessary to perform their function and are not permitted to use your information for any other purpose.

5. Google API Services User Data Policy

Where Apex uses Google Workspace APIs (such as Gmail or Google Sheets) internally to support day-to-day business operations, our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Any data accessed through Google APIs is used solely for the internal business purpose for which access was granted, is not sold or shared with third parties for advertising, and is not used for any purpose beyond providing or improving the specific internal functionality it supports.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.

7. Your Choices

You may:

• Adjust your cookie preferences at any time via the privacy settings widget
• Contact us to request access to, correction of, or deletion of your personal information
• Opt out of marketing communications at any time

8. Children's Privacy

Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Apex Air, Heating & Electric
5796 S Elm Ave, Fresno, CA 93706
Phone: (559) 210-9405